LinkVoiceLive translator

Account

Delete your LinkVoice account

LinkVoice is published by MissingLayer B.V. You can delete your account, and the data linked to it, at any time.

In the app

  1. Open LinkVoice.
  2. Tap More (the ⋯ button), then Settings.
  3. Tap Delete account (Delete my data if you have not signed in) and confirm.

Deletion takes effect immediately and cannot be undone. The app returns to the welcome screen.

Without the app

Email admin@missinglayer.com and ask us to delete your account. We delete it within 30 days.

  • If you signed in with Apple or Google, write from the address you signed in with.
  • If you never signed in (a guest account, the usual case), include your account ID: in the app, tap More, then Settings, then Copy account ID at the bottom, under Delete my data, and paste it into the email.
  • On an iPhone a guest account comes back when you install LinkVoice again, so you can also delete it yourself with Delete my data.
  • If you can no longer open the app and have no account ID, include the order number of a LinkVoice purchase (from your App Store or Google Play receipt) and we delete the account that holds it.

What is deleted

  • Your account's user ID and, if you signed in, your sign-in identity (the email address and account identifier from Apple or Google).
  • Your balance of interpreting time, including any unused time.
  • Your usage records (how many seconds were used and when).
  • Your purchase records.
  • Feedback you sent from the app, with any diagnostics attached.
  • The account's conversation history on your device.

What is kept

  • We never store audio, transcripts or translations, so there is none to delete.
  • A marker of the device, not linked to any account, so that free time is given once per device.
  • Records of purchases held by Apple or Google stay with them. Where tax or accounting law requires us to keep a transaction record, it is kept in a form no longer linked to your sign-in.

Subscriptions

Deleting the account does not cancel a subscription, because the store manages it. Cancel it in Google Play (Play Store → your profile → Payments and subscriptions → Subscriptions) or on your iPhone (Settings → Apple ID → Subscriptions), before or after deleting the account.

More detail is in the Privacy Policy.